Tip #56 – Help don’t sell

Tip #56 – Help don’t sell

Do you know that no one likes to be sold to?  Lots of people like to buy, but not many like to be sold to.  When you are doing the sales in your business, you need to ensure that you are not making sales ‘pitches’ at your customers.  Customers are pretty savvy and...
Tip #32 – The fortune is in the follow up

Tip #32 – The fortune is in the follow up

If you are out doing sales that require you to quote or put in a proposal prior to the yes/no answer, then this tip is for you. The fortune in sales is in the follow up.  Why?  Because most other people in business won’t do it.  Just because someone says no today,...
Tip #88 – Don’t get too concerned with change

Tip #88 – Don’t get too concerned with change

Every franchise group will go through a major change whilst you are a franchisee.  It is inevitable that change will occur at some time.  Some of it is really major, such as a rebrand or complete change in the franchise structure, whilst other will be more minor in...
Tip #1 – How well do you know your numbers?

Tip #1 – How well do you know your numbers?

Not once in more than a decade have I found a franchisee who knows all the numbers of their business.  Not one.  Business is all about numbers in the very end and those numbers will let you know where your business is at any point in time. Every business has a...
Tip #99 – Ask your team this question

Tip #99 – Ask your team this question

In your next team meeting, ask your staff this simple question: “If you were the owner of this business, what are the three things that you would do differently, you would change, you would start doing or stop doing, marketing ideas or ways that we run the business...
Tip #51 – Critical non essentials

Tip #51 – Critical non essentials

Have you heard of this before?  These are the things you do for your customers that are not really required, but when you do them, your customers get that little extra wow feeling from your business.   I think of it a bit like if you went on a date, the guy opens the...